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Questions & Answers

1. What types of trips does Frontrow Travel Lounge offer?
- We offer different types of trips, such as cultural tours, adventure travels & more.

2. How do I book a trip with Frontrow Travel Lounge?
Once you identify a trip on our site that captures your interest, you simply click on it and follow the instructions to book with a deposit and pay off your trip via monthly installment payments that are automatically deducted from your payment method on file.

3. What is included in the cost of a Frontrow Travel Lounge trip?
-Each Frontrow Travel LoungeTrip is different, so it's important to read your trip's specific inclusion on the booking page. Most Frontrow Travel Lounge trips, however, will include Accommodations, Roundtrip airport transfers, expert guides, All tours/excursions, Daily Breakfast, select lunches & dinners, Frontrow Travel Lounge staff, and transportation to all tours/excursions.

4. Is airfare included in the cost of the trip?
-Your international airfare is almost never included in the price of the trip (except the mystery trip). It is each traveler's responsibility to secure their international airfare. Our guests join us from all over the world, and it is therefore impossible to offer a single trip price that would include airfare for all guests.

5. Do I need travel insurance for Frontrow Travel Lounge trips?
- Travel insurance is optional on Frontrow Travel Lounge trips; However it is strongly recommended that this is to protect you and your investment from any last-minute unforeseen cancellation and to protect you in case of any unfortunate accident or inconvenience before or during your trip.

6. What is the cancellation and refund policy?
-US regulations allow you 24 hours to cancel your booking for a full refund. Should you need to cancel for any reason after 24 hours of booking, all payments will be final, non-refundable, and non-transferable. & no credits issued per the nature of this trip and Flights being non-refundable/non-transferable. It is advised that you purchase travel insurance immediately after booking to protect you in case of any unforeseen cancellation or accident. Additionally, you are solely responsible for securing your international flights; failure to do so and waiting until the last minute usually results in higher fares for which Frontrow Travel Lounge isn't liable, and any cancellation, as a result, will not result in any credits or refunds.

Frontrow Travel Lounge LLC reserves the right to cancel or postpone a trip due to extenuating circumstances. Fees: On the 5th day of non-payment, you will automatically be charged a $50 late fee. Your booking will be automatically canceled due to non-payment after missing 2 monthly installments, and all previously made payments will be forfeited. Setting payment reminders remains your sole responsibility, and Frontrow Travel Lounge LLC is in no way responsible for payment reminders. As a participant on any Frontrow Travel Lounge trip, it is your responsibility to make sure you are in compliance with all country, airline, or vendor requirements, including vaccines and other documents. No refund or credit will be issued if you fail to obtain the required documents or if there’s a sudden change in country/airline requirements resulting in your cancellation. All requests for cancellation must be received in writing via email at wetravel757@savvigirl.com. Cancellations cannot be made online.

7. Are there any health or vaccination requirements?
-Each trip may have different health and other requirements. Please refer to your trip's specific booking page, as each country will have different entry requirements. We no longer require guests to be vaccinated against COVID-19--however, should a destination require it, it remains each traveler's responsibility to make sure they meet all entry requirements.

8. What should I pack for my trip?
-Before every trip, you will receive a document called "Know-before-you-go," which will detail everything you need to know about your trip, including weather, packing suggestions, final itinerary, and any and all important details about your trip. You can expect to receive this around 30 days before your trip.

9. Can Frontrow Travel Lounge accommodate special dietary needs?
-We do our best to accommodate guests' special dietary needs, but not all destinations offer options for extreme dietary restrictions.

10. Are there any age or physical fitness requirements?
-Age: Our trips cater to a wide, varied audience; we have guests from their mid-20s all the way into their early 70s. Most of our trips are open to young adults, but for younger ones, we have started offering specific family trips such as Carnival Family Vacation Cruise. Please message us if you wish to bring your child on a specific trip.

11. What is the typical group size for Frontrow Travel Lounge trips?
-We offer so many different destinations that each trip will have a different dynamic--however, you can expect most trips to have an average of 14 guests; this gives us the opportunity to interact personally with each guest and leaves room for a more intimate, personalized experience.

12. How can I stay informed about upcoming trips and offers?
- Please make sure you're subscribed to our website's mailing list and follow our social media pages on Facebook and Instagram.

13. Who will be my trip's host? How soon in advance will I find out?
-We have a team of trained Frontrow Travel Lounge ambassadors who are all eager to offer you an unforgettable experience; you will find out who is assigned to your trip at the latest 60 days before your trip's departure. We do this to ensure that guests are focused on joining for the experience and not on the trip's host.

14. Trip communication: How will I stay updated about my trip?
-Each trip will have a Whatsapp group created specifically to keep you updated. We will open this chat for questions and important trip details and ask that you only use this for trip-related questions/details. Please keep all questions and communications through the Whatsapp group and refrain from contacting Frontrow Travel Lounge staff through their personal social media or personal means for trip-related inquiries.

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